Privacy Policy

Xpandedge Pty Ltd ("we", "our", or "us") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (xpandedge.com.au) or engage our AI consulting and system integration services.

We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Information We Collect

We may collect personal information about you including, but not limited to:

• Identity Data: First name, last name, company name, and job title.
• Contact Data: Email address and phone number.
• Technical Data: IP address, browser type, and operating system collected via standard server logs and cookies.
• Business Data: Any internal workflows, system architectures, or proprietary data you explicitly share with us during discovery calls or contracting phases to evaluate AI automation opportunities.

2. How We Use AI and Data

As an AI implementation agency, data privacy is paramount to our architecture:

• We do not use your confidential business data or personal information to train public foundational AI models (like public instances of ChatGPT or Claude) without explicit, written opt-in.
• Any APIs integrated on your behalf utilize commercial enterprise endpoints where data retention for model training is strictly disabled by default.
• Your information is used strictly to deliver our consulting services, execute project scopes, manage our client relationship, and respond to your direct inquiries.

3. Disclosure of Information

We do not sell, trade, or rent your personal information. We may securely share your data with:

• Third-Party Service Providers: Such as our selected scheduling platforms (e.g., Calendly), email routing endpoints (e.g., Resend), and cloud hosting providers necessary for infrastructure delivery.
• Legal Obligations: If required by law, subpoena, or standard regulatory requirements under Australian jurisdiction.

4. Storage and Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration. We utilize industry-standard encryption for data in transit and at rest.

5. Cookies and Tracking

Our site utilizes tracking logic—like cookies—primarily to maintain operational routing and minimal frontend analytics. You may decline non-essential cookies via our consent banner. Doing so will not restrict your access to the core website.

6. Your Rights

Under the Privacy Act, you have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate. If you wish to exercise these rights, please contact us.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our privacy officer at:

Email: contact@xpandedge.com.au
Entity: Xpandedge Pty Ltd