Terms & Conditions

Welcome to Xpandedge. These Terms and Conditions ("Terms") govern your use of our website (xpandedge.com.au) and any associated AI systems, consulting services, or bespoke algorithmic workflows provided by Xpandedge Pty Ltd ("we", "us", or "our").

By accessing our site or engaging our services, you agree to be bound by these Terms.

1. Services Overview

Xpandedge Pty Ltd provides strategic operations consulting, Custom AI agent development, and systems integration. Unless otherwise covered by a customized Master Services Agreement (MSA) or formal Statement of Work (SOW), all general engagements and interactions reflect the conditions specified herein.

2. AI-Specific Limitations

As an agency integrating Generative AI architectures and automation software, we strictly state:

• Non-Determinism: Outputs generated by underlying Large Language Models (LLMs) from third parties (e.g., OpenAI, Anthropic, Google) are inherently non-deterministic. We do not guarantee 100% factual accuracy from raw model outputs, and it remains the client's responsibility to institute "human-in-the-loop" safeguards where required.
• Third-Party Reliability: Any API pipelines reliant on third-party vendors are subject to those vendors' localized SLAs, outages, or throttling updates. We are not liable for autonomous operational failures directly caused by downstream model blackouts.

3. Confidentiality & Intellectual Property

• Pre-existing IP: You retain full ownership of all data, proprietary processes, and intellectual property submitted to Xpandedge during discovery and integration phases.
• Deliverables: Upon standard payment clearing, clients are granted a perpetual, non-exclusive license to utilize, modify, and distribute the immediate automation structures or codebase engineered by Xpandedge for their internal operations, unless defined strictly otherwise in an SOW.
• Underlying Frameworks: We retain our generic operational IP, modular code libraries, and foundational structural workflows used broadly across client bases.

4. Limitation of Liability

To the maximum extent permitted by Australian law:

• Xpandedge Pty Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages—including but not limited to loss of profits, data, or operational continuity—resulting from the use or inability to use our AI systems, or algorithmic hallucinations generated by utilized LLMs.
• Our total aggregate liability under any circumstances is strictly limited to the amount remitted to us for the specific discrete service triggering the liability over the preceding three (3) months.

5. User Obligations

You agree not to utilize our public site interfaces, demo agents, or deployed architectures to transmit restricted, illegal, or malicious payloads. Attempting to reverse engineer, prompt-inject, or bypass security barriers on Xpandedge-operated properties is forbidden.

6. Governing Law

These Terms shall be governed by and construed in accordance with the laws spanning the jurisdiction of Australia. Any disputes arising out of the arrangement subject to these terms shall fall squarely within the exclusive jurisdiction of applicable Australian courts.

7. Contact

For any clarifications regarding our standard terms or legal obligations, drop us a line at:

Email: contact@xpandedge.com.au
Company: Xpandedge Pty Ltd